9-1-1- operators, or “First” First Responders are the first point of contact when calling 9-1-1. They coordinate emergency response and most often give instructions to the panicked voices on the other side of the call.Read More
Dispatchers are an integral part of the 9-1-1 system – they are who the public turns to during some of their most distressing times. Dispatchers are the bridge between the public and emergency services; while they often fly under the radar, it is the dispatcher community who deal some of the toughest phone calls and situations. There is a lot resting on the shoulders of dispatchers. They are the unsung hero of the day.
Learn how to be a great dispatcher in this article, read on for more.Read More
Control rooms and their consoles are built to last decades. Given that they are not updated on frequent basis maintenance of these rooms can be the last thing on anyone’s mind.Read More
Can you believe January has come to a close? What are your plans for 2018? How about 2019 or 2020? If a new or remodeled communication center is in your future, the time to plan is now!Read More
Evans Virtual Reality (VR) is another example of how we continue to push the innovation envelope in our industry. VR literally adds a new dimension that is unique in presenting project ideas and renders to clients. With VR you don’t just see your control room, you feel it. Imagine the decision making enlightenment!Read More