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Posts from Jan Lopez

For the “First” First Responders

Posted by Jan Lopez on Jul 9, 2018 8:57:00 AM

9-1-1- operators, or “First” First Responders are the first point of contact when calling 9-1-1. They coordinate emergency response and most often give instructions to the panicked voices on the other side of the call.

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What Makes a Great Dispatcher?

Posted by Jan Lopez on Apr 30, 2018 7:45:00 AM

Dispatchers are an integral part of the 9-1-1 system – they are who the public turns to during some of their most distressing times. Dispatchers are the bridge between the public and emergency services; while they often fly under the radar, it is the dispatcher community who deal some of the toughest phone calls and situations. There is a lot resting on the shoulders of dispatchers. They are the unsung hero of the day.

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Giving an Old Control Room New Life

Posted by Jan Lopez on Apr 11, 2018 9:15:00 AM

Control rooms and their consoles are built to last decades. Given that they are not updated on frequent basis maintenance of these rooms can be the last thing on anyone’s mind.

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VR: Feeling is Believing

Posted by Jan Lopez on Aug 8, 2017 1:14:00 PM

Evans Virtual Reality (VR) is another example of how we continue to push the innovation envelope in our industry. VR literally adds a new dimension that is unique in presenting project ideas and renders to clients. With VR you don’t just see your control room, you feel it. Imagine the decision making enlightenment!

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