It's tradeshow season! At the end of the month, we will be attending NENA 2021! Will you be attending? If so then follow us and then mention tag us on your favorite social media platform:

We are pretty excited to start attending events again here at Evans. The first one being the amazing Navigator event focused on Emergency Dispatch. Will you be attending any industry events this year? If so then follow us and then mention tag us on your favorite social media platform:

Megan Lewis is the Market Manager for Public Safety at Evans.

Nathan Lee is the founder and President of the Denise Amber Lee Foundation which he formed after the preventable murder of his wife, Denise, in 2008. He has made his life work to honor his courageous wife by promoting better training, standardized protocols, quality assurance, and technological advances for 9-1-1 so that it meets the expectations of all citizens. His testimony before the Florida Legislature in 2010 led to the passage of Florida's first-ever training and certification standard for all 9-1-1 Telecommunicators. 

Megan Lewis, Public Safety Manager and Tanya Lee, EvansCare Manager are featured contributors in this month’s Florida NENA Quarterly Newsletter.

Congratulations on your Strategy Air Sit-Stand Console! Welcome to the beautiful world of ergonomics, a.k.a. The world with too much information. Change is always hard, especially in dispatch communication centers; you’re used to your keyboard, mouse, console, and tchotchkes the way you like it. I get it! Take a deep breath and enjoy this tour through your new height adjustable console, as we have done the work for you. Here is an easy step-by-step guide on how to use a sit-stand desk to get the most out of it.

There is a lot to consider when you are planning a control room. There are many components that come together to make a successful operation. Not only are there elements that go into designing the room, but the technological aspect is also a huge piece of the puzzle as well. With all the focus on design and technology, it is no wonder that sometimes the people who work in the center can be overlooked. The operator is the most important asset to any control room. Below are three ways to make the environment more comfortable during long shifts.

This week’s blog post feature is from Terri D Sherman, winner of our Superhero contest.

9-1-1- operators, or “First” First Responders are the first point of contact when calling 9-1-1. They coordinate emergency response and most often give instructions to the panicked voices on the other side of the call.

The first ring of a 911 call breaks the control room's silence. At that moment, a critical person in the emergency response chain is activated – the public safety dispatcher. They are the unseen heroes who are the first point of contact in emergencies, the bridge between the public and the services they need.  

A dispatcher's shoulders hold a lot of responsibility—a life saved, a fire contained, a crime stopped—all potentially hinge on their ability to gather information, assess the situation, and dispatch the right help quickly and calmly. 

But what exactly makes a great dispatcher? It’s not just about answering calls and relaying information. It’s about possessing unique skills that allow them to thrive in a fast-paced and stressful environment.