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 07/09/2018 - 10:57

9-1-1- operators, or “First” First Responders are the first point of contact when calling 9-1-1. They coordinate emergency response and most often give instructions to the panicked voices on the other side of the call.

 05/26/2016 - 08:20

Eight years ago if you asked me what emergency dispatchers did, I would have said answer 911 calls.  And that would be the end. That was the extent of my knowledge of the industry.