9-1-1- operators, or “First” First Responders are the first point of contact when calling 9-1-1. They coordinate emergency response and most often give instructions to the panicked voices on the other side of the call.
You are here
Eight years ago if you asked me what emergency dispatchers did, I would have said answer 911 calls. And that would be the end. That was the extent of my knowledge of the industry.