The Power of CARE: How a Clean Control Room Elevates Morale and Well-Being

Behind Every Emergency Response

A 911 control room is the heartbeat of emergency response operations - a place where seconds matter and decisions can save lives. In such a high-stress environment, the physical condition of the workspace plays a critical yet often underestimated role in staff performance, morale, and well-being. A clean, organized control room is not only a matter of professionalism - it’s a foundation for both mental and physical health.

Boosting Morale Through a Positive Environment

Dispatchers spend long hours at their workstations, often under intense pressure. A cluttered or dirty workspace can subtly amplify stress and frustration, while a clean, orderly environment promotes calmness and focus. When employees walk into a spotless, well-maintained control room, it communicates respect and care from leadership. It tells them their work - and their comfort - matters.

Morale is deeply connected to one’s surroundings. Dusty surfaces, grimy keyboards, and disorganized cables send a message of neglect, which can erode motivation over time. Conversely, a tidy workspace enhances professionalism and pride. Dispatchers who feel comfortable in their environment are more likely to remain engaged, cooperative, and positive throughout their shifts. Cleanliness also fosters teamwork - no one wants to let down their colleagues by leaving a mess behind. Over time, this collective responsibility strengthens the culture of the entire center.

Supporting Physical Health and Reducing Sick Days

The physical health benefits of a clean control room are equally significant. Dispatchers work in close quarters, sharing phones, headsets, and keyboards. Without proper cleaning, these surfaces can become hotspots for bacteria and viruses, increasing the risk of illness. Regular sanitization of shared equipment and common areas helps prevent the spread of colds, flu, and other infections that could take valuable staff members off the schedule.

Dust accumulation from electronics and HVAC systems can also trigger allergies or respiratory issues, especially for those working 10- or 12-hour shifts. Maintaining clean air vents, wiping down monitors, and vacuuming floors with HEPA filters can drastically improve air quality. Better air quality means fewer headaches, less fatigue, and improved overall concentration - essential qualities for dispatchers who must stay alert and make split-second decisions.

Enhancing Focus and Reducing Cognitive Fatigue

Cleanliness isn’t just about appearance - it directly affects cognitive performance. Clutter and visual distractions can overload the brain’s ability to process information efficiently. In a 911 center, where dispatchers handle multiple screens, radios, and phone lines simultaneously, mental clarity is paramount. A well-organized, clutter-free environment minimizes distractions, allowing dispatchers to focus on what truly matters: the caller in crisis.

Building a Culture of Care and Professionalism

Finally, maintaining a clean control room reinforces a sense of professionalism and care that extends beyond the individual. It reflects the standards of the organization to visitors, trainees, and

partner agencies. When cleanliness becomes a shared priority, it strengthens pride in the job and the workplace itself. That sense of pride often translates into better service, lower turnover, and stronger team cohesion.

In short, a clean 911 control room does more than look good - it sustains the health, morale, and efficiency of the people who keep our communities safe. Investing in cleanliness is investing in dispatchers themselves, ensuring they can perform at their best when every call counts.

About the Author

Tanya Lee, Director of EvansCare, leads initiatives that redefine how mission-critical environments are cared for. With years of experience supporting control room professionals, Tanya advocates for cleaner, safer, and more human-centered workplaces. Her work reflects a simple belief: when the workspace thrives, so do the people who keep our communities safe.