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What Makes a Great Dispatcher?

Posted by Jan Lopez on Apr 30, 2018 7:45:00 AM

Dispatchers are an integral part of the 9-1-1 system – they are who the public turns to during some of their most distressing times. Dispatchers are the bridge between the public and emergency services; while they often fly under the radar, it is the dispatcher community who deal some of the toughest phone calls and situations. There is a lot resting on the shoulders of dispatchers. They are the unsung hero of the day.

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Giving an Old Control Room New Life

Posted by Jan Lopez on Apr 11, 2018 9:15:00 AM

Control rooms and their consoles are built to last decades. Given that they are not updated on frequent basis maintenance of these rooms can be the last thing on anyone’s mind.

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What do Control Room Consoles and Control Room Technologies have in Common?

Posted by Janine Crowe on Feb 22, 2018 12:36:00 PM

Simple: both need to be flexible to support high-demanding, constant changing environments.

While technologies are evaluated for their flexibility options in incremental modularity, enhanced visibility to security status reporting, faster start times, lower starts costs, high ramp rates and improvement for overall operational efficiencies – shouldn’t your control room consoles be looked at with the same presets?

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5 Tips to Stay Alert during the Midnight Shift

Posted by Janine Crowe on Feb 14, 2018 10:36:00 AM

Does your job require a rotation between daytime, afternoon and night shifts?

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New Year, New Budget: How to Plan for a new Control Room

Posted by Joanna Pease on Jan 31, 2018 1:04:00 PM

Can you believe January has come to a close? What are your plans for 2018? How about 2019 or 2020? If a new or remodeled communication center is in your future, the time to plan is now!

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5 Tips to Keep your Control Room Work Surface Clean and Organized for Productivity

Posted by Janine Crowe on Jan 17, 2018 9:32:00 AM

Do you have a cluttered work surface?

We are all guilty of letting our work surface accumulate ‘things’ that aren’t necessarily an ‘essential’ to our everyday productivity.

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9-1-1 Calls During the Holidays

Posted by Janine Crowe on Dec 5, 2017 6:18:00 AM

The holidays are the busiest time of year for everyone, more so for those in the Emergency Service sector. With an increase in accidents and burglaries among other things, there is an influx of people calling 9-1-1 for assistance.

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7 Tips for Airport Survival during the Holiday Season

Posted by Janine Crowe on Nov 30, 2017 12:22:00 PM

The holidays make for the busiest travel season as everyone makes their way to see friends and family. Wherever you go, you can expect long commutes, long lines and large crowds. As one of the most stressful times of the year, a little planning and a positive attitude can help you survive holiday travel at the airport. We’ve provided a few tips on how to conquer holiday travel to save you time and help reduce stress.

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Giving Thanks to our “First First Responders”

Posted by Janine Crowe on Nov 22, 2017 10:21:00 AM

The initial moments in an emergency are crucial. 9-1-1 operators “First First Responders” play an integral role in every emergency situation. These highly trained and eminently qualified professionals are often the first person contacted when an emergency occurs.

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Evans Takes on The Challenges of Essex County Dispatch Center

Posted by Janine Crowe on Nov 21, 2017 10:36:00 AM

Choosing the right dispatch solutions partner for your Emergency Dispatch Communications Center is crucial to your team’s success. Aside from efficient, effective and failsafe communications between the operator, civilians, law enforcement, fire/rescue and emergency medical services, your center’s design is paramount for day-to-day operations and upset scenarios.

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