Real Time Crime Centers | RTCC Control Room Design for Public Safety

Why Traditional Control Rooms Fall Short for RTCC Operations

Real time crime centers operate in environments where speed, coordination, and situational awareness matter every minute. Operators, supervisors, and command staff are expected to work across multiple systems, dense information feeds, and fast-moving incidents in rooms that limit visibility and make collaboration harder than it should be.

Long shifts and constant information flow can also take a toll on operator performance. Poor ergonomics, disorganized layouts, and inflexible infrastructure make it more difficult to stay focused, communicate clearly, and act quickly when it matters most. These limitations become even more pronounced with modern technology and additional data sources and place greater pressure on the physical environment.

Generic control rooms are rarely built to support that level of complexity, adaptability, or operational continuity.

Purpose Built Environments for Modern RTCCs

 Evans focuses on four core considerations when designing RTCC environments for public safety operations. 

1.  Core Technologies and Room Purpose

 Evans designs RTCC environments around the technologies in use and the operational purpose of the room.

2.  Physical Environment and Ergonomics  
 Operator focused workstations and room layouts support comfort, visibility, reach, and sustained performance during long shifts. 

3.  Technology Integration and Unified Visibility
Integrated RTCC environments support video, CAD, GIS, ALPR, dispatch, and sensor data within one operational workspace. 

4.  Operational Planning 
 From people and processes to policies and procedures, Evans helps shape RTCC environments around operational best practices .

Experienced RTCC and Law Enforcement Insight 

Meet Jamey Moss 

Jamey is the Director of Public Safety at Evans Consoles. He works closely with public safety agencies to help them navigate the complex decisions involved in building, renovating, and operating PSAPs and RTCCs, offering practical guidance on how Evans’ solutions support successful outcomes.

His expertise is grounded in 25 years of real-world public safety experience. Jamey began his career as a communications officer and went on to serve in leadership roles across patrol, special operations, and criminal investigations, ultimately becoming a 911 Director. In 2019, he led the design and development of one of the nation’s first joint 911 and Real-Time Operations Centers, still recognized today as one of the most successful in the U.S.

Watch Jamey's video for practical insight drawn from RTCC operations, workflow, and design.   

Columbia County RTCC Case Study 

In 2019, Jamey Moss led the design and development of the Columbia County Sheriff’s Office Real Time Operations Center, bringing 911 and RTCC operations into one integrated environment. 

Explore the Project 

1. Planning and Construction: Follow the project from concept to a completed floor-to-ceiling monitor wall. 

2. Facility Layout: Tour the completed center to see console configuration, room layout and screen placement. 

3. 911 Integration: See how dispatchers and RTCC analysts work together during live incidents. 

4. Data Feeds: See how license plate readers and 4,000 district cameras are monitored from the consoles. 

5. Operational Success: Watch how the team used video review and field coordination to help locate a suspect. 

“An RTCC is not just about adding more screens. It is about creating an environment where people can interpret information quickly, communicate clearly, and support the field without delay.”
- Jamey Moss, Director, Public Safety at Evans

Why Public Safety Teams Choose Evans

Evans brings decades of mission critical control room experience to RTCC planning and design, with environments built around visibility, technology integration, operator performance, and long term adaptability. 

Mission Critical Experience
Proven control room expertise across complex, high performance environments.

Operator-Centered Design
Workspaces designed for visibility, ergonomics, and workflow efficiency.

Integrated Technology Environments
Built to support RTCC technology, shared displays, and operational clarity.

Long Term Adaptability
Flexible environments that support growth, upgrades, and changing mission needs.

The Evans Advantage: From Design to Delivery  

From early planning through long term operation, Evans supports every stage of the RTCC journey.

Planning and Consulting
Evans defines RTCC objectives, operational workflows, technology requirements, and project direction from the outset.

Design and Architecture
Each environment is designed around control room ergonomics, operator visibility, workflow efficiency, and public safety performance.

Project Management
A dedicated team oversees coordination from planning through delivery to keep RTCC projects aligned and on track.

Construction and Installation
Evans delivers RTCC environments through new construction, retrofits, and phased upgrades with a turnkey approach.

Ongoing Support
EvansCare provides ongoing service, maintenance, and support to protect long term RTCC performance.

  Jefferson Parish Real Time Crime Center (RTCC)

Ready to Talk About Your RTCC Project?

Connect with Jamey Moss, Director, Public Safety, to discuss RTCC environments built for operator performance, technology integration and long term operational growth.