Director Stephan Hooke and Deputy Director of Communications Lauren Meilke were in the process of building out their facility, the Holbrook Regional Emergency Communications Center (HRECC). In this 6,000 square foot building they wanted a state-of-the-art control room with the newest technology and design features. The center was built to serve the greater Holbrook area, assisting a population of over 105,000 for emergency response. The HRECC also works with a number of partner agencies, including:
These partner agencies helps provide mutual aid to Norfolk County to an additional 600,000 populace.
With so many responsibilities, Director Hooke and Deputy Director Lauren knew that their facility needed to be designed with their operators first in mind. To that end, she wanted to ensure that everyone was kept comfortable by ensuring the optimum ergonomic standards and promoting maximum situational awareness. That was when Deputy Director Lauren called Evans to help design and equip their center with the very best in the industry.
Read on to learn how Evans collaborated and worked with the Holbrook team to design, build and install this brand new communications center. This case study includes testimonials from Deputy Director Lauren Mielke and Director Stephan.
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Evans approaches each project from the ground up. Consultation discussions, the design process, production, transportation, execution and finally installation. We even service and clean the consoles through our EvansCare offering. The design of each individual console is specific for each location and customer to ensure that every position works for both the operator and the center as a whole. This includes ergonomic function, sightlines, team collaborations and much more. At Holbrook RECC, we took the holistic approach in figuring out exactly what they needed, and designed the space based on those needs.
The Evans process includes a few different steps and we handle everything from start to finish. These steps include the following:
"We included Evans Consoles from the inception of the project. It was very important to us to make sure that these consoles made it into the architectural renderings as they were here from day one. They attended all the meetings that were important regarding the design and development of our facility so we recognized very early on that it was important to include them in this process from the beginning."
- Lauren Mielke (Deputy Director at Holbrook RECC)
The Holbrook RECC needed to be large scale to accommodate growth for the center. Deputy Director Lauren and Director Stephan noted that in their previous center, dispatchers were almost working on top of each other. Designing with growth and expansion in mind was key to creating the optimal space for dispatchers to work in comfortably.
Because the new building was being constructed specifically with this in mind, Evans was able to really explore with the clients' many design options for the space. After a few discussions, it was decided that the center will house 11 dispatch operator positions and one supervisor console in the back middle of the room. This layout still provided ample space for operators to prevent echoes of voices during calls. With each operator also facing the same direction, it allowed optimal sightlines for everyone to see critical information on video walls.
Evans also developed an electrical solution for the clients using our PowerLinc electrical system. With detailed drawings, we were able to design a PowerLinc solution that simplified the electrical wiring in the room. This solution allowed for easier access to wiring to our clients as well as other future 3rd parties who need direct access to the wiring system.
Once the design and drawings were approved, Evans got straight to production. All consoles at Evans are made by project, so teams can focus on each client through the production process. All consoles are all designed and made in-house as well!
Once production was complete, the consoles went into staging. At Evans, we stage every single project to ensure everything was built exactly as the client needed. For Holbrook, we staged each console one by one and checked for any deficiencies that may have occurred during production. This quality check is integral to the Evans process, as it brings all parties involved. Our Project Manager, Designers, and Production managers must all sign off approval during staging, otherwise, the console does not get shipped. This was crucial for Holbrook because of the scale of the project and how many positions there were.
After staging was approved by all parties, we carefully packaged up the consoles and shipped them off to the Holbrook Regional Emergency Communications Center! Once there, our crews worked diligently to get our consoles installed and ready for operation so that other stakeholders could install their equipment, such as computers and communication systems, into the consoles. Upon installation, our crews take a final walkthrough for any concerns the client may have. When the installation was completed, the center was ready for operation!
Director Hooke and Deputy Director Mielke could not have been happier with their finished center! In partnering with Evans, their stakeholders and other industry experts, the Holbrook Regional Emergency Communication Center would not have been possible. This state-of-the-art facility will lead the charge for centralized 911 centers in Massachusetts. At Evans, our goal is to see our clients have the outcome of their dreams, and to hear from the RECC team how happy and excited they were for the future is exactly the mission of Public Safety at Evans.
"Evans was great to work with. They were a great partner, we consider Evans to be family. The space, the communication center itself came out outstanding. Evans obviously was a big part of that when you walk into that room, the first thing you see is those Evans consoles. And that really stands out and the telecommunicators love working in that environment working in that room."
- Stephan Hooke (Director at Holbrook RECC)
We were so pleased with the outcome of this project and grateful to Director Stephan Hooke and Deputy Director Lauren Mielke for their faith and trust in Evans. 911 Operator health, wellness and safety are absolutely essential to optimize their performance on a daily basis, which we are committed to providing at Evans. With the center ready to serve a growing population, we are proud to have played a part in their project.
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Check out our other case study from Nicolette County by clicking on this image to read more: